- Home
- FAQ
FAQ
General questions
-
Are there Novacart stores?
No, there are no Novacart stores.
-
Where can I find Novacart catalogs?
You can consult Novacart catalogs directly online on the website.
-
Where are Novacart's production facilities?
Novacart has several production sites in the world. In Italy they are located in Garbagnate Monastero and Bosisio Parini, both north of Milan.
-
Where is Novacart headquarters?
The headquarters of Novacart is located in Garbagnate Monastero, a town north of Milan, in Italy.
Products & Baking
-
Do the baking molds and cups have to be placed in the oven with metal trays?
Most of our baking molds and cups have a self-supporting structure, so they do not need to be inserted into pre-formed metal trays. The use of supports, however, is recommended when you need more stability on production lines and faster transport in and out of the ovens.
-
Should baking molds and cups be greased before use?
It is advisable to make tests for different types of dough, in general for particularly sticky doughs it is better to grease the baking molds or cups.
-
Why are there small holes in the bottom of the cups?
The small holes in the bottom of our baking molds serve as vents for the steam, occasionally they can let out a small amount of dough, but the heat of the oven is enough to seal them.
-
Can the baking molds and cups be used in the microwave oven?
Yes, our baking molds and cups can be used in the microwave oven.
-
Are Novacart molds suitable for freezing and thermal abatement?
Yes, our baking molds and baking cups are suitable for freezing and thermal abatement.
-
Are the baking molds and cups reusable?
All Novacart products are single use.
-
What is the material of Novacart products?
Novacart products are made of paper and cardboard for food use and can also be produced with FSC certified paper from sustainably managed forests.
-
Are Novacart products suitable for all types of dough?
Yes, our products are suitable for cooking all types of sweet and salty dough.
-
Are all Novacart products suitable for baking in the oven?
All Novacart products, with the exception of display and service items, are suitable for oven cooking.
-
Can Novacart products be customized?
Most Novacart products can be customized on request, with logos, graphics and colors of the customer.
Questions about orders
-
Can orders be placed online?
No, it is not yet possible to order Novacart products online.